In the event you wish to cancel your order, please contact us within 12 hours upon confirmation of order at firstname.lastname@example.org. Please be advised that any cancellations after 12 hours upon approval of order will no longer be allowed and will not be entertain.
*Please note that any orders that have already been packed or shipped cannot be canceled.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
If you change your shipping address, please contact us at email@example.com within 12 hours after placing. Customer service staffs will check your order and confirm asap.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination’s customs’ department will have the package on hold.
Once the order has been processed, a tracking number usually takes 5-7 business days to be generated. Please take note to allow 5 to 7 business days for your tracking information to be updated. If you have not received your tracking number within three business days or if the tracking status is “not available” within 2 to 3 business days from the time you have received your tracking number, kindly send us an email at firstname.lastname@example.org
You can just click on Track Your Order on top of Zineed page, enter your tracking number to check your order status.
Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.
If you are not happy with your purchase and wish to return an item, please contact us within 10 days from receiving your order via email email@example.com. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
We do not offer expedited shipping.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
Tracking information may not update immediately in some cases especially with registered airmail shipments. However, please rest assured your item is on its way.
Here are some reasons why tracking information may not be available:
If your tracking status has not been updated for over 10 days, please contact us through our Customer Service email: firstname.lastname@example.org immediately and we will offer you further assistance.If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.