Refund & Return Policy

REFUND

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at  support@zineed.com and we’ll make it right! 

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund. 

Also please be informed that placing an order means that you accept all the terms mentioned below: 

At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description or the preview shown to you;
  • Damaged due to the fault of our factory or the carrier;
  • Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

    NOTE:
    • We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
    • We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
      • Incorrect selection of sizes, designs, colors, etc.
      • Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
        So please review your order carefully before you check out to ensure your order is correct.

    Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

    To file a claim, please send us an email to support@zineed.com and include the following information (this is a must):

    • Order number
    • Video/ photo of the defective product
      • If your claim is in regards to a printing error, please include photographs of the error. 
      • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
      • If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
    • Full delivery address
    • Contact telephone number

    Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

    RETURN POLICY

    Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.  This is when the item is:

    1. Significantly different from the description or sample shown to you;
    2. Not what you ordered;

    Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.

    If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

    Return Address: 30025 Alicia Pkwy #20-2168, Laguna Niguel, CA 92677, USA

    Please contact our Customer Support team to start the complaint process. Please include the following information:

    • Order number
    • Video or photo of the faulty product (if applicable)
    • Complete delivery address
    • Contact telephone number

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

    • We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
    • You will be responsible for paying for your own shipping costs for returning your item(s). 

    HOW DO I CHANGE OR CANCEL MY ORDER?

    If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

    Your order is only eligible to be cancelled and modified within 6 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

    NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.